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Practice Policy

Cancellation policy.

We will always do our best to honour your appointment date and time and we greatly appreciate that our patients do the same. Our scheduling guidelines help us service our patients efficiently and offer the best level of care possible.
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(02) 4722 6300
  • Terms And Conditions

Why we have a policy.

At Bella Dental Penrith, we will always do our best to honour your appointment date and time — and we greatly appreciate that our patients do the same. We have strict guidelines around appointment scheduling to help ensure we can service our patients efficiently and offer you the best service possible.
When an appointment is cancelled at short notice, that time often cannot be filled — which means another patient who needed urgent care misses out, and our dentists’ time is wasted. Our policy exists to protect both you and the other patients we serve.
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  • The Details

Three simple rules.

Our cancellation policy is built around three core points: a confirmation message sent ahead of your appointment, a 48-hour notice period if you need to reschedule, and a non-refundable deposit paid at the time of booking to secure your appointment slot.
If you have any questions about any of these points — or about a specific upcoming appointment — please call reception on (02) 4722 6300. We’re happy to talk through your circumstances and find a solution where we can.
  • The Three Key Points

What to know.

Please read these carefully before your first appointment — they apply to every booking at Bella
Dental Penrith.

Confirmation Message

A confirmation message will be sent 4–5 days prior to your appointment. We kindly request that you respond to this message at your earliest convenience to confirm your attendance.

48 Hours Notice

48 hours notice is required if for any reason you need to reschedule your appointment. If less than 48 hours notice is given, any deposit paid will be forfeited.

Booking Deposit

A non-refundable deposit of $100 per hour is required at the time of booking to secure your appointment. This deposit will be held until the completion of your treatment, then applied to your final balance.
  • Your Trusted Emergency Dentist

Don't suffer in silence. We're here.

At Bella Dental Penrith, we understand the urgency and stress of a dental emergency. In times of crisis, you can count on us to be your trusted partner — providing compassionate, expert care to relieve your pain and restore your oral health.
(02) 4722 6300
  • Important Notes

A few other things to know.

Late Notice = Forfeit

If less than 48 hours notice is given, any deposit paid will be forfeited and a new deposit will need to be paid to secure a new appointment. This applies regardless of the reason for the change.

Third-Party Financed Deposits

Amounts held in deposit which have been financed through third parties — such as Afterpay, humm, or MediPay — are non-refundable and non-transferable. The same forfeiture rules apply to these deposits.

Held Until Treatment Complete

Your deposit is held by the practice until the completion of your treatment and is then applied to your final invoice. There are no hidden charges — the deposit is simply security against your appointment slot.
  • Your Trusted Dentist in Penrith

Award Winner Dental Clinic in Penrith. Local Supporters. Certified Providers.

We are proud supporters of our local Penrith and surrounding suburbs. Our Penrith dentists are certified and qualified, backed by years of industry experience. Visit us today and discover why our multi-award winning service is just one of the reasons our clients love their smiles.

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  • Our Services

Explore other treatments at Bella Dental.

Emergency Dentistry Dental Fillings Children's Dentistry Sedation Dentistry EMS Airflow Teeth Whitening Porcelain Veneers Crowns & Bridges Dental Implants Bioclear Orthodontics Clear Aligners
  • FAQ

Questions We Get Often

Answers to Your Most Common Questions About Dental Care and Our Services

Still have a question?

Our team is ready to assist you with anything you need.

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How much notice do I need to give to cancel an appointment?
We ask for at least 24 hours’ notice for general appointments, and 48 hours for longer appointments (crowns, surgery, sedation). This lets us offer the slot to another patient who needs it. You can cancel or reschedule by phone, email, or online — whichever is easiest for you.
If you give less than the required notice, or do not show up, a missed-appointment fee may apply. The fee is not a penalty — it covers the time we held the slot and could not fill. We are flexible for genuine emergencies and illness. Talk to us; we will work something out.
Call us as soon as you can. We will reschedule you, and in most cases we will not charge a fee for a first missed appointment, especially if you let us know. Repeated missed appointments may attract a fee, since each slot is a real cost to the practice and to other patients.
Yes, for most appointment types. Your confirmation email and SMS reminder both have a link to manage the booking. You can also call the front desk on (02) 4722 6300. We prefer at least 24 hours’ notice for any reschedule, so we can offer the time to another patient.
We will waive the missed-appointment fee if you have a genuine dental emergency — pain, swelling, broken tooth, lost filling. Call us first thing, even if it is before opening. We hold same-day emergency slots every weekday for patients in pain, and we can usually squeeze you in.